A one-question survey reads the room, captures private feedback so you can make it right, and invites every customer to leave a public review. It's reputation management and customer insight in one step.
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Promoter — sent straight to your Google review link.
Private feedback captured so the team can follow up.
Happy customers go public. Unhappy ones reach you privately — before a one-star ever posts.
When a frustrated customer goes straight to Google, you find out at the same moment the public does — and the damage is done. The businesses that protect their reputation hear about problems first, privately, while there's still time to make it right.
A short NPS survey is the early-warning system. It's also the fairest way to grow reviews: ask everyone, listen to everyone, and make it easy for your happy customers to say so publicly.
The 0–10 NPS question takes seconds, so far more customers actually answer than a long form.
Every customer is invited to post a public review; those who flag a problem also get a private channel to be heard first.
Unhappy feedback lands in your inbox, not on Google — giving you the chance to fix and recover.
See your NPS, response rate, and promoter/detractor mix trend month over month.
Every detractor you catch privately is a public 1-star you may have prevented — and a customer you have a chance to win back. Every promoter you nudge is a 5-star you'd otherwise never have gotten. The survey sits at the center of both.
SwarmReply includes NPS surveys, review generation, and AI replies together in one $99/month plan, so the whole loop — listen, route, respond, grow — runs as one system.
Net Promoter Score asks one simple question — how likely are you to recommend us — on a 0–10 scale. It's the fastest way to read customer sentiment and spot issues before they become public 1-star reviews.
SwarmReply uses the survey to hear how every customer feels: everyone is invited to leave a public review, and customers who flag a problem also get a private channel to tell you what went wrong — so you can make it right.
No. Review gating means only inviting happy customers to post — that's against Google's policy. SwarmReply invites everyone honestly; unhappy customers also get a private channel to flag problems first, but the public review option is always offered to everyone.
Anywhere — a one-tap link in an email or text, or a hosted survey page. It's mobile-first and takes seconds, which is why response rates are far higher than a long questionnaire.
Yes. Your dashboard tracks NPS, response rate, and the breakdown of promoters, passives, and detractors, so you can see whether your customer experience is improving month over month.
Add NPS surveys to your reputation loop in minutes.