Birdeye is genuinely excellent — for franchises with 100+ locations. If you run one great local business, you shouldn’t need a sales call, a custom quote, and an annual contract to get reviews on autopilot.
Birdeye is quote-based — single locations are typically quoted around $299–$399/mo on annual contracts. SwarmReply is $99/mo flat, every feature included, cancel anytime.
No enterprise dashboards you’ll never open. SwarmReply is designed around what a single-location owner actually does each day: collect reviews, reply, and get found.
Birdeye gates AI search tracking behind enterprise tiers. SwarmReply scans ChatGPT, Claude, and Gemini weekly for every customer — it’s part of the $99.
Every feature, compared line by line.
| Feature | SwarmReply | Birdeye |
|---|---|---|
| Google & Facebook review monitoring | Yes | Yes (200+ sites) |
| Automated review requests (email + SMS) | Yes | Yes |
| NPS surveys with private detractor routing | Yes | Yes |
| Webchat with AI agent + SMS handoff | Yes | Yes |
| SMS campaigns with built-in opt-out compliance | Yes | Yes |
| AI search visibility scans (ChatGPT, Claude, Gemini) | Yes | Yes (enterprise tiers) |
| Local keyword rank tracking | Yes | Yes |
| Review widget for your website | Yes | Yes |
| Bulk send from CSV | Yes | Yes |
| AI review replies | Yes (included) | Yes |
| Social media posting | Coming soon | Yes |
| Listings sync across directories | Yes (synced + monitored, owned not rented) | Yes |
| Pricing | $99/mo flat · every feature · no contracts | Custom quotes — typically $299–$399+/mo per location, annual contract |
* Competitor information reflects publicly available sources as of June 2026.
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