SwarmReply Help Center

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Guides, tutorials, and answers — everything you need to get the most out of SwarmReply.

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Popular: Connect Google · Send review requests · Billing · Webchat setup · Pricing

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Browse by category or use search to find exactly what you need.

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Getting started
Set up your account, connect Google, send your first review request in under 10 minutes.
6 articles
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AI Replies
Automatic, on-brand responses to your reviews — launching later this year.
4 articles
Review Generation
Send review requests by email and SMS, import contacts, schedule campaigns.
8 articles
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Surveys & NPS
Post-visit surveys that invite every customer to review and capture private feedback for follow-up.
5 articles
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Webchat & Inbox
Add a chat widget to your website, manage conversations, set up the AI agent.
8 articles
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SMS Campaigns
Send targeted SMS to your contact list, manage segments, stay TCPA-compliant.
7 articles
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Listings Sync
Keep your business info consistent across Google, Apple Maps, and Bing.
4 articles
Insights & Analytics
Understand your sentiment score, keyword trends, rating velocity, and competitor data.
6 articles
AI Visibility
Track what ChatGPT, Gemini, and Claude say about your business in local searches.
4 articles
Integrations
Connect Google, Facebook, Square, HubSpot, Shopify, Mindbody, Calendly, Acuity, Stripe, Zapier, and more.
13 articles
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Billing & Plans
Manage your subscription, update your card, upgrade or cancel your plan.
5 articles
Settings
Configure your account, alert preferences, team members, and notification settings.
5 articles

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